At amberwpack.com, we are committed to providing you with high-quality backpacks and a pleasant shopping experience. If you are not completely satisfied with your purchase, you can return or exchange the item according to the following policy.
- Return and Exchange Conditions
Items must be returned or exchanged within 30 days of receipt.
Items must be in their original condition, including unused, undamaged, with original packaging, tags, and all accessories intact.
Some items may not be eligible for return or exchange; please confirm before placing your order. - Return and Exchange Process
Contact Customer Service
Email: help@amberwpack.com
Phone: (478) 307-8206
Provide your order number and reason for return or exchange.
Return/Exchange Confirmation
Our customer service team will confirm your return or exchange request within 1-2 business days and provide you with the return address and instructions.
Return the Item
Please use a safe and reliable shipping method to return the item and retain the tracking number.
Processing Returns/Exchanges
After receiving and inspecting the item, we will process your refund or send the replacement item within 5-10 business days. - Refund Information
Refunds will be issued to the original payment method.
Shipping costs are non-refundable (unless the item is defective).
The time it takes for the refund to be credited may vary depending on your bank or payment platform, generally 5-10 business days. - Exchange Information
Exchanges are subject to product availability.
If the price of the exchanged item is different, a price difference may apply or a refund may be issued. - Damaged or Incorrect Items
If you receive a defective item, an item damaged during shipping, or the wrong item, please contact customer service within 7 days of receiving the item. We will cover the return shipping costs and replace or refund your order as soon as possible. - Contact Us
If you have any questions or need assistance, please feel free to contact customer service:
Company: Amberwpack LLC
Address: 4596 Sylvester Cir N, Macon, GA 31217
Email: help@amberwpack.com
Phone: (478) 307-8206