Welcome to the Frequently Asked Questions (FAQ) page of amberwpack.com (hereinafter referred to as “this website”)!
- Order Related
Q: How do I place an order?
A: Select your preferred backpack, click “Add to Cart,” then go to the checkout page to fill in your shipping information and complete the payment.
Q: Can I modify or cancel my order after confirmation?
A: After order confirmation, we will process the shipment as soon as possible, so modifications or cancellations may be limited. Please contact customer service as soon as possible, and we will do our best to assist you. - Payment Related
Q: What payment methods are accepted?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Q: Is the payment secure?
A: Yes, we use industry-standard encryption technology (SSL) to protect your payment information and ensure secure transactions. - Shipping and Delivery
Q: How long will it take to receive my order?
A: Within the United States, delivery usually takes 3-7 business days, depending on the shipping company and delivery address.
Q: Can I track my package?
A: Yes. After your order is shipped, we will send you a tracking number, which you can use to check the package status in real-time on the shipping company’s website. - Returns, Exchanges, and Refunds
Q: How do I return or exchange an item?
A: If you need to return or exchange an item, please contact customer service within 30 days of receiving the goods and ensure that the item remains in its original condition (including tags, packaging, and accessories).
Q: How long does a refund take?
A: Refunds will be processed within 5-10 business days after we receive the returned item and confirm its condition. The actual time for the refund to appear in your account depends on your payment method. - Product Related
Q: Are the backpacks waterproof?
A: Most backpacks are water-resistant, but not completely waterproof. Please choose the appropriate usage scenario based on the product description.
Q: What is the warranty period for the backpacks?
A: We offer a 12-month limited quality warranty from the date of purchase, covering manufacturing defects. Normal wear and tear are not covered under warranty. - Customer Support
Q: How can I contact customer service?
A: You can contact us via email at help@amberwpack.com or by phone at (478) 307-8206.